Privacy policy

Delipso Privacy Policy

Effective Date: 01 November 2025
Website: www.delipso.com.au

At Delipso, we’re committed to protecting your privacy and ensuring your personal information is handled with care. This policy explains how we collect, use, and safeguard your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

1. What Personal Information We Collect

Personal information is any information that identifies you as an individual.
We may collect details such as:

  • Name, address, and contact details (email, phone number)
  • Payment and order information
  • Device information, IP address, and browsing behaviour

This information is collected when you:

  • Place an order through our website
  • Subscribe to our newsletter
  • Contact us by email or online form
  • Interact with our website or social media pages

We may also collect data from cookies and trusted third-party services (like Shopify and Google Analytics) to help us improve our website and service.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your purchase or enquiry
  • Detect and prevent fraud or misuse
  • Provide marketing updates (only if you’ve opted in)
  • Comply with legal obligations

You can unsubscribe from our mailing list at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. Sensitive Information

We generally do not collect sensitive information (such as health data or political opinions).
If we ever do, it will only be used:

  • For the purpose for which it was collected,
  • With your consent, or
  • As required or authorised by law.

4. Disclosure to Third Parties

We may share limited information with trusted partners who help us operate our business, including:

We may also disclose information if required by law (for example, in response to a legal request).

Delipso does not sell or rent your personal information to third parties.

5. Data Security and Storage

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Information is stored securely in electronic records and protected through Shopify’s secure systems.
When personal information is no longer required, we delete or de-identify it safely.

6. Access and Correction

You have the right to access or update your personal information at any time.

To make a request, please contact us in writing at sales@delipso.com.au
We may require identification before releasing information and may charge a small administrative fee for copies.

7. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

8. Contact Us

If you have questions, concerns, or a complaint about how your personal information has been handled, please contact:

sales@delipso.com.au
Delipso